Frequently Asked Questions

A point-of-sale, inventory, and accounting system built for pharmacies and retail shops. It handles billing, batch-wise stock, purchases, customer dues, and reports — and runs on Windows, Linux, and Mac, even when the internet is down.

Perpetual is ৳25,000 one-time — you own it forever on one device, with 1 year of free updates and priority support included; after that, you can optionally renew for ৳4,000/year to keep receiving updates. Subscription needs a ৳4,000 one-time setup fee, then a 15-day free trial, followed by ৳500/month for as long as you keep using it — cancel anytime.

When placing a new subscription order, choosing 6 or 12 months gets you one extra month free (6 becomes 7, 12 becomes 13). Choosing 1 or 3 months gets exactly that many, no bonus. Renewals never include a bonus month, regardless of duration chosen.

Each license key activates on exactly one device. If you need to move to a new computer, open a support ticket and we'll reset the machine binding so you can activate on the new device.

Each license has its own support period. While active, you can open and reply to support tickets for that license. Once it expires, you'll need to renew before opening new tickets — your existing software keeps working either way.

Share your personal referral link from the "Refer & Earn" page. Anyone who signs up through it instantly gets a 4% discount coupon (valid 7 days). For every 5 friends who sign up, you unlock one 10%-off reward coupon — claim it from your account, and it stays valid for 7 days from the moment you claim it.

Enter the code in the "Coupon Code" field when placing a new order or renewing a license, then tap Apply to see the discount before confirming. Only one coupon can be applied per order.

Yes — once your payment is verified, an invoice is generated automatically and available as a downloadable PDF from "My Invoices" in your account.

Yes — daily billing and inventory work fully offline. The app checks your license periodically when online and stays usable for a short grace period if you temporarily lose connectivity.

See our Terms and Conditions for the current refund policy — in short, requests before activation are reviewed case-by-case, and subscriptions can be cancelled anytime with access continuing until the paid period ends.

Log in to your client account and open a support ticket from the relevant shop or license — our team replies directly there.